The standard profile of the European consumer is increasingly digital. This transformation process, which began years ago, has accelerated dramatically with the COVID-19 pandemic. It is precisely in the last year that transformation of the legislative framework that protects the European consumer has sped up. Last November, the European Commission published the New Consumer Agenda, a document defining key actions that need to be taken in this area, both at European and state level, over the next five years.
Read more