The standard profile of the European consumer is increasingly digital. This transformation process, which began years ago, has accelerated dramatically with the COVID-19 pandemic. It is precisely in the last year that transformation of the legislative framework that protects the European consumer has sped up. Last November, the European Commission published the New Consumer Agenda, a document defining key actions that need to be taken in this area, both at European and state level, over the next five years.
Read moreEurope and protection of the digital consumer: A challenge halfway met
